Efficiency Through IT Service Management
Boost your team’s service delivery and customer satisfaction with Atlassian Jira Service Management. We provide the expertise to implement best practices and increase efficiency across your entire organisation.
Modernising the Enterprise Begins with Effective ITSM
ITSM is essential for successful enterprise. In today’s digital landscape, the speed of value delivery defines success. By adopting modern ITSM practices, IT service teams can leverage software-enabled services, allowing them to rapidly deploy new tools and solutions that boost the agility and productivity of employees throughout the enterprise.
Streamlined Processes
Boost efficiency with tailored workflows that adapt to your team's needs.
Visibility & Collaboration
Enhance productivity by achieving complete visibility using a collaborative platform.
Customer Satisfaction
Better-managed services and quicker incident resolution leads to happier users and customers.
Our certified consultants guide you through every stage of your ITSM transformation.
Define Strategy
Align your ITSM goals (e.g., faster incident resolution, better change control, lower operational cost) with the overall business strategy. Get stakeholder buy-in.
Design
Design optimised workflows for key areas like Incident Management, Change Management, and Service Request Management, ensuring they align with ITIL best practices.
Configure
Tailor to your newly designed processes such as setting up roles, permissions, service catalogues, custom fields, automation rules, and Service Level Agreements (SLAs).
Training
Deliver tailored, role-based training and execute a robust Change Management plan to ensure rapid adoption and a seamless user onboarding experience.
Test & Implement
Deployment ensuring a clean data migration and complete integration across your IT ecosystem so it is ready to deliver on its strategic objectives.
Support
Gather feedback from users to identify areas for improvement and refine the solution and processes, ensuring the system evolves with your business needs.
Our Atlassian Expertise
Atlassian Consultancy
Strategic advice, Atlassian product assessments, and configuration plans that align their tools with your workflows and business goals.
Implementation
From initial setup to complex enterprise rollouts, we design and implement Jira, Confluence, and Service Management environments tailored to your needs.
Service Management
Empower your IT and business support teams with Jira Service Management to deliver fast, efficient, customer service with clear SLAs, workflows, and reporting.
Beyond Atlassian
Connected Services
Agile Transformation
We use Atlassian tools as an enabler for agile ways of working to embed delivery practices that increase adaptability, and team performance.
PMaaS
Our Project Management as a Service (PMaaS) offering integrates seamlessly with your Atlassian setup, without the overhead of permanent hires.
Why Partner with Us
Partnering with 15SQUARED means working with a trusted Atlassian specialist dedicated to helping you simplify, scale, and get measurable results from your tools and teams.
Simplified Tooling
Cut complexity and admin time so teams can focus on delivery.
Enhanced Productivity
Streamlined workflows help teams work faster and smarter.
Lower Costs
Reduce licensing and maintenance spend without losing performance.
Stronger Governance
Clear structures ensure consistency and accountability.
Scalable Solutions
Grow confidently with a safe, future-ready Atlassian setup.
Tangible Results
Achieve measurable gains in speed, adoption, and ROI.
Start your ITSM Journey
Whether adopting ITSM for the first time or scaling across your business, we would love to hear from you.
15SQUARED provides the frameworks, tooling, and guidance to transform Service Management capability and realise measurable business impact.
Send us a message and one of our consultants will contact you.