Atlassian Support & Managed Services
Expert support and proactive optimisation for your Atlassian tools to ensure reliability and product performance.
Comprehensive Support & Managed Services
Your Atlassian platform underpins how your teams plan, deliver, and collaborate. From Jira to Confluence, maintaining performance and stability can be complex especially as your organisation grows.
At 15QUARED, we provide flexible Atlassian support services that keep your environment healthy, secure, and aligned with your business goals. Our certified Atlassian consultants help you manage, maintain, and optimise your tools — so your teams can focus on delivery instead of downtime.
Whether you’re running Atlassian Cloud, Data Center, or hybrid environments, we deliver the right level of support for your setup.
Our Atlassian Managed Services
We tailor our support packages to match your technical needs and internal capabilities from occasional expert help to fully managed Atlassian environments.
Proactive Managed Support
End-to-end management of your Atlassian ecosystem.
- Continuous monitoring and maintenance
- Workflow, permissions, and configuration administration
- Backup, recovery, and security
- 24/7 support options for critical systems
Jira & Confluence Support
Specialised Jira and Confluence support from certified experts.
- Rapid issue resolution and root cause analysis
- Troubleshooting performance and plugin conflicts
- Workflow automation and optimisation
- User access and permissions management
Performance Optimisation
Ensure your Atlassian tools grow with your business.
- Instance cleanup and re-architecture
- Process automation and dashboard improvement
- Marketplace app rationalisation
- Load and performance tuning
Upgrade & Migration Assistance
Stay current, secure, and compliant.
- Atlassian Cloud and Data Center upgrades
- Migration planning and validation
- Compatibility checks and rollback planning
- Minimal downtime execution
Why Choose 15SQUARED for
Atlassian Support
- Certified Atlassian Consultants with Deep technical knowledge across the full Atlassian stack.
- Proactive Management to prevent issues before they affect your teams.
- Flexible Engagement Models with On-demand support or fully managed services.
- Transparent SLAs & Reporting - clear performance metrics and accountability.
- Continuous Optimisation with regular reviews to align your Atlassian tools with business goals.
Your Partner
Our Approach
Assess
Health check and gap analysis of your current setup.
Plan
Define a customised Atlassian support plan based on priorities and risks.
Deliver
Provide expert support, optimisation, and continuous monitoring.
Review
Regular service reviews to ensure value and stability.
Our Atlassian Expertise
Atlassian Consultancy
Strategic advice, Atlassian product assessments, and configuration plans that align their tools with your workflows and business goals.
Implementation
From initial setup to complex enterprise rollouts, we design and implement Jira, Confluence, and Service Management environments tailored to your needs.
Service Management
Empower your IT and business support teams with Jira Service Management to deliver fast, efficient, customer service with clear SLAs, workflows, and reporting.
Beyond Atlassian
Connected Services
Agile Transformation
We use Atlassian tools as an enabler for agile ways of working to embed delivery practices that increase adaptability, and team performance.
PMaaS
Our Project Management as a Service (PMaaS) offering integrates seamlessly with your Atlassian setup, without the overhead of permanent hires.
Talk to an Atlassian Support Expert
Ensure your Atlassian tools run smoothly. Contact 15SQUARED to discuss your Atlassian managed services plan and discover how we can optimise your Jira and Confluence environments.